save voice bot call details for a customer message

save voice bot call details for a customer message

Path Parameters

departmentUUID string required
customerUUID string required
messageUUID string required

application/json

Request Body

id string
dealerUuid string
departmentUuid string
userUuid string
customerUuid string
messageUuid string
version string
botPlacement string
agentType string
predictions object
resolved boolean
flowStates string[]
phoneNumber object

optedInOverCall boolean

optOutState string

Possible values: [OPTED_OUT, OPTED_IN]

duration int32
appointmentUuid string
liveAgentHandoff object
code string
existingAppointmentUuid string
createTimestamp date-time
updateTimestamp date-time
texting object
assistMessageUuid string
appointmentBooking object
advisorSelection object
previousAdvisorUserUuid string
userUuid string
appointmentCancellation object
reason string
appointmentModification object
modifications string[]
feedback object
raw string
rating string
callReport object
property name* object
receptionistRouting object
routedTargetType string
routedDepartmentUuid string
routedDepartmentName string
routedUserUuid string
defaultedToService boolean
fallbackRouted boolean

Responses

• 200

---

OK

application/json

Schema

Example (from schema)

---

Schema

statusCode int32
errors object[]
Array [
errorCode string
errorDescription string
errorUID string
]
warnings object[]
Array [
warningCode string
warningDescription string
]

{
  "statusCode": 0,
  "errors": [
    {
      "errorCode": "string",
      "errorDescription": "string",
      "errorUID": "string"
    }
  ],
  "warnings": [
    {
      "warningCode": "string",
      "warningDescription": "string"
    }
  ]
}

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